Your order is considered and accepted as soon as you receive a confirmation email, and you see it appear in the "my orders" section. In the confirmation email, you will find your order number and a summary of your basket. If you have not received a c
Once validated, your order can be cancelled and modified for a certain period of time. Please contact us as soon as possible so that we can cancel or modify your order quickly. If your package has already been shipped, you can also wait for the deliv
You can pay for your purchases in Euros and local currency (via the Yves Salomon Europe website), US Dollars (via the Yves Salomon US website) or Pounds Sterling (via the Yves Salomon UK website).
At the moment, we only accept one method of payment per order.
All transactions on our site are secured. Card payments made online are transferred via a server using secure encryption technology (SSL) to protect your personal and payment details. You will notice the URL prefix "HTTPS" and the padlock symbol appe
Please check that when you place an order, your billing address matches your payment method information. If your payment method is not accepted, please contact your bank for assistance, or reorder using another payment method. If the problem persists
Your bank account will be debited upon validation of your order. Knowing that there is always a delay from the banks, the validation of payment can sometimes take a day after the validation of the order.
Our online shop does not allow you to benefit from tax exemption. Tax-free shopping is only available in our shops, for purchases made in the shop.