Our Customer Service is based in Paris and available Monday to Friday, from 9:30 am to 1 pm and from 2 pm to 5:30 pm CST, except on French bank holidays.

YVES SALOMON

What are the benefits of creating an account ?

What to do if you lost your password?

How to change my personal information?

How do I delete my account ?

How to subscribe to the newsletter?

MY ACCOUNT

What products are available to purchase on Yves-Salomon.com?

How to find a product on Yves-Salomon.com?

Does Yves Salomon offer customized and made-to-order products?

What should I do if an item is unavailable?

How can I find out my size?

PRODUCT INFORMATION

How do I place an order ?

How do I know that my order is accepted?

Can I cancel or amend my order?

Which currencies are accepted?

Which payment method can I use ?

Can I use different payment methods?

Is it safe to buy online on Yves-Salomon.com?

My payment has been refused, what should I do?

When will I be charged?

Do you offer VAT / duty-free?

ORDER & PAYMENT

Delivery charges and conditions

In which countries and regions can you deliver ?

Track the delivery of your package

Package returned to sender

EXPEDITION & DELIVERY

How to return my order?

What are the return deadlines?

Is it possible to make an exchange?

Is it possible to return a discounted product?

Is it possible to use my own return service?

Refund

The product received is faulty

There is an error in my order

RETURN, EXCHANGE & REFUND

Need help with your product?

General Care

Furs

Leathers

Wool & Cashmere

Silk

Summer storage

Is it possible to have my Yves Salomon product altered?

Is it possible to have my Yves Salomon product repaired?

Can I get a replacement part for my Yves Salomon product?

CARE & REPAIR

How do I apply for a job at Yves Salomon ?

RECRUITMENT

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MY ACCOUNT

PRODUCT INFORMATION

ORDER & PAYMENT

EXPEDITION & DELIVERY

RETURN, EXCHANGE & REFUND

CARE & REPAIR

RECRUITMENT